1. Overview

   Kalverya Writes aims to provide high-quality written content, including articles, novels, and newsletters. We understand that occasionally a customer may be unsatisfied with a purchase. This Refund Policy outlines eligibility, processes, and timeframes for refunds.

2. Scope

   1. This policy applies to purchases of digital products and services made directly through Kalverya Writes, including:

      1. E-books and digital novels

      2. Paid newsletter subscriptions

      3. Commissioned writing and bespoke content services

      4. One-off digital downloads (short stories, articles, samples)

3. Non-Refundable

   Items Refunds are generally not available for:

   • Delivered digital files that have been downloaded and accessed

   • Completed commissioned work delivered in final form and accepted by the client

   • Subscription fees for past billing periods already used

   • Digital content sold “as is” or marked final at point of sale

4. Refund Eligibility

   A refund or partial refund may be considered if:

   1. A digital product was not delivered due to technical issues (e.g. failed download or access)

   2. The content was materially different from the description at the time of purchase

   3. A subscription was accidentally purchased and cancelled within 14 days and no substantial access to content occurred

   4. A commissioned project was not delivered within the agreed timeframe and the client has not accepted or used any delivered drafts

5. Refund Timeframes

   1. Digital delivery failures: report within 14 days of purchase

   2. Subscription accidental purchases: request within 14 days of billing

   3. Commissioned services: request made within 14 days of the agreed delivery date if no acceptable delivery has been made

6. How to Request a Refund

   To request a refund, provide the following to our customer support:

   1. Your full name and contact email used at purchase

   2. Order or invoice number

   3. Date of purchase

   4. Brief description of the issue and desired outcome (refund, replacement, or revision) Send your request to the customer support email provided at point of sale. Include any relevant attachments (screenshots, download receipts, communications).

7. Assessment and Resolution

   1. We aim to acknowledge refund requests within 5 business days.

   2. Assessment may require up to 14 business days, depending on complexity.

   3. Outcomes may include a full refund, partial refund, replacement file, or an offer to revise delivered work.

   4. Where a revision is offered for commissioned work, the client will be given a reasonable opportunity to request changes before a refund is approved.

8. Refund Method

   Approved refunds will be issued using the original payment method where practicable. Processing times may vary by payment provider; allow up to 14 business days for the refunded amount to appear.

9. Chargebacks

   If you initiate a chargeback with your bank or payment provider, we reserve the right to contest it and provide evidence of delivery or agreement. Repeated chargebacks may result in suspension of services and refusal of future orders.

10. Cancellations

    1. Digital product purchases: cancellations are only possible if the product has not been downloaded or accessed and the request is made within 14 days.

    2. Subscriptions: you may cancel at any time. Cancelling prevents future billing but does not automatically issue a refund for the current billing period unless an eligible accidental purchase is demonstrated within 14 days.

    3. Commissioned projects: cancellation terms will be governed by the written agreement. If no agreement exists, partial refunds may be considered based on work completed and time expended.

11. Disputes

    If you are unsatisfied with the resolution, you may escalate the matter by requesting review by senior management. We will review disputes in good faith and aim to provide a final response within 21 business days.

12. Changes to This Policy

    Kalverya Writes may update this Refund Policy from time to time. The effective date will be noted. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact

    For all refund or cancellation requests, and for questions about this policy, contact our customer support at the email address provided at time of purchase.

Effective date: 01 January 2026